Frequently asked questions
What If I Received A Damaged Item In My Order?
Please report any damage or missing item via Email: info@elephantcashandcarry.com or via Phone: 01183045260 during our working hours Monday To Friday 10am to 2.30pm.
How Long Does It Take For My Order To Dispatch And Delivered?
Orders Placed between Monday To Thursday before 2.30pm Dispatch same day and Delivers next day UK Mainland Only. For more information please look at the Shipping Policy.
How Much Is Shipping?
Free Shipping on Orders over £49.99 Next Day Delivery Only UK Mainland.
Can I Change My Shipping Address After Placing An Order?
Yes, if your order hasn’t been dispatched yet. Please contact our customer service within 15 mins after placing your order on info@elephantcashandcarry.com or call us on 01183045260 during our working hours. Plesae note if our phone lines are busy send us an email as soon as possible so we can make all the necessary amendments before dispatching.
Can I Add Products Or Amend My Order After Placing It?
Yes, All the amendments can be done prior to dispatch. Please Email us on info@elephantcashandcarry.com or call us on 01183045260 during our working hours Monday To Friday 10am to 2.30pm.
What If I’m Not Happy With The Product After It Arrives?
If you're unsatisfied for any reason, please contact our customer support within 48 hours after receiving your order. We'll guide you through our return options or arrange a refund. Our contact details are info@elephantcashandcarry.com or 01183045260 Our phone lines are open between Monday to Friday 10 am to 2.30pm.